We stand behind our products! If you are unhappy for any reason, please return the product within 14 days of delivery and we will issue you a full refund, less third-party shipping costs. Please note that we do not offer refunds on the larger product sizes: 1.0oz and 4.0z CBDa and CBD, 1.0oz CBD Pain & Tension Balm) as we recommend that you start with the smaller trial sizes. Reach out at any time with questions at email@example.com or (415) 322-9619. Thank you!